Help & Support
Search Articles
Search Articles
1 error prohibited this ticket from being saved
There were problems with the following fields:
Requester
Subject
Description
×
Query Type
...
Product Related Question
Change or Cancel an Order
Returns & Refunds
Delivery Queries
General Query
<div class="control-group ticket_section"> <label class=" required control-label cf_products_892119-label " for="helpdesk_ticket_cf_products_892119">Product</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_products_892119_43001219716" name="helpdesk_ticket[custom_field][cf_products_892119]"><option value="">...</option> <option value="Calmer">Calmer</option> <option value="Sleeep">Sleeep</option> <option value="E-Prototype">E-Prototype</option> <option value="Flares JET">Flares JET</option> <option value="earHD">earHD</option> <option value="Replacement Tips">Replacement Tips</option> <option value="Accessories">Accessories</option> <option value="Isolate">Isolate</option> <option value="Flares PRO">Flares PRO</option></select><div class="level_2"><label class="required">Model</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_variant_892119_43001219716" name="helpdesk_ticket[custom_field][cf_variant_892119]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Query Type</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_query_892119_43001219716" name="helpdesk_ticket[custom_field][cf_query_892119]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_products_892119_43001219716').nested_select_tag({"data_tree":[["Calmer","Calmer",[["Calmer","Calmer",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["Feedback","Feedback"],["DB / Noise","DB / Noise"],["General","General"]]],["Mini","Mini",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["Feedback","Feedback"],["DB / Noise","DB / Noise"],["General","General"]]],["Night","Night",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["Feedback","Feedback"],["DB / Noise","DB / Noise"],["General","General"]]],["PRO","PRO",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Kids","Kids",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]]]],["Sleeep","Sleeep",[["PRO Dual","PRO Dual",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["Feedback","Feedback"],["DB / Noise","DB / Noise"],["General","General"]]],["Alu Dual","Alu Dual",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["Feedback","Feedback"],["DB / Noise","DB / Noise"],["General","General"]]],["Clear Dual","Clear Dual",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Clear Single","Clear Single",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]]]],["E-Prototype","E-Prototype",[["Question","Question",[]],["Fault","Fault",[]]]],["Flares JET","Flares JET",[["JET 1","JET 1",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["JET 2","JET 2",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Jet 3","Jet 3",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["TLP1","TLP1",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["General","General"],["Feedback","Feedback"]]]]],["earHD","earHD",[["360","360",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["90","90",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]]]],["Replacement Tips","Replacement Tips",[["Earfoams","Earfoams",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Audiophile","Audiophile",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["Feedback","Feedback"],["DB/ Noise","DB/ Noise"],["General","General"]]],["Everyday","Everyday",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["Feedback","Feedback"],["DB/ Noise","DB/ Noise"],["General","General"]]],["Universal","Universal",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB/ Noise","DB/ Noise"],["Feedback","Feedback"],["General","General"]]],["Sleeep","Sleeep",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Isolate","Isolate",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Isolate MiNi","Isolate MiNi",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]]]],["Accessories","Accessories",[["earSHADE","earSHADE",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Capsule","Capsule",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Hard Case","Hard Case",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Lanyard","Lanyard",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Apparel","Apparel",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Foamies","Foamies",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]]]],["Isolate","Isolate",[["Isolate (New)","Isolate (New)",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Isolate (Old)","Isolate (Old)",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]],["Isolate MiNi","Isolate MiNi",[["Fault","Fault"],["Size","Size"],["Comfort","Comfort"],["DB / Noise","DB / Noise"],["Feedback","Feedback"],["General","General"]]]]],["Flares PRO","Flares PRO",[["PRO 1","PRO 1",[]],["PRO 2","PRO 2",[]],["PRO 2HD","PRO 2HD",[]],["GOLD","GOLD",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"43001219716","subcategory_id":"helpdesk_ticket_custom_field_cf_variant_892119_43001219716","item_id":"helpdesk_ticket_custom_field_cf_query_892119_43001219716"}); //]]> </script> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_change_or_cancel_an_order_892119-label " for="helpdesk_ticket_cf_change_or_cancel_an_order_892119">Change or Cancel an Order</label> <div class="controls "> <select class=" required dropdown_blank section_field" id="helpdesk_ticket_custom_field_cf_change_or_cancel_an_order_892119" name="helpdesk_ticket[custom_field][cf_change_or_cancel_an_order_892119]"><option value="">...</option> <option value="Cancel Order" data-id="43001143605">Cancel Order</option> <option value="Change Order Products" data-id="43001143606">Change Order Products</option> <option value="Change Order Address" data-id="43001143607">Change Order Address</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_product_892119-label " for="helpdesk_ticket_cf_product_892119">Product</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_892119_43000080778" name="helpdesk_ticket[custom_field][cf_product_892119]"><option value="">...</option> <option value="Calmer">Calmer</option> <option value="Sleeep">Sleeep</option> <option value="E-Prototype">E-Prototype</option> <option value="earHD">earHD</option> <option value="Flares JET">Flares JET</option> <option value="Flares PRO">Flares PRO</option> <option value="Replacement Tips">Replacement Tips</option> <option value="Flare Capsule">Flare Capsule</option> <option value="Accessories">Accessories</option></select><div class="level_2"><label class="required">Model</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_model_892119_43000080778" name="helpdesk_ticket[custom_field][cf_model_892119]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Variant</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_variant823584_892119_43000080778" name="helpdesk_ticket[custom_field][cf_variant823584_892119]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_product_892119_43000080778').nested_select_tag({"data_tree":[["Calmer","Calmer",[["Calmer","Calmer",[["Translucent","Translucent"],["Grey","Grey"]]],["Mini","Mini",[["Translucent","Translucent"],["Grey","Grey"]]],["Night","Night",[["White","White"],["Black","Black"]]],["PRO","PRO",[]],["Kids","Kids",[["Blue","Blue"],["Red","Red"],["Yellow","Yellow"]]]]],["Sleeep","Sleeep",[["Clear","Clear",[]],["Clear Dual","Clear Dual",[]],["Aluminium Dual","Aluminium Dual",[]],["Pro Dual","Pro Dual",[]]]],["E-Prototype","E-Prototype",[]],["earHD","earHD",[["360","360",[]],["90","90",[]]]],["Flares JET","Flares JET",[["JET 1","JET 1",[]],["JET 2","JET 2",[]],["JET 3","JET 3",[]],["TLP1","TLP1",[]]]],["Flares PRO","Flares PRO",[["PRO 1","PRO 1",[]],["PRO 2","PRO 2",[]],["PRO 2HD","PRO 2HD",[]],["GOLD","GOLD",[]]]],["Replacement Tips","Replacement Tips",[["Earfoams","Earfoams",[]],["Sleeep","Sleeep",[]],["Isolate","Isolate",[]],["Isolate 2","Isolate 2",[]],["Isolate MiNi","Isolate MiNi",[]],["Everday","Everday",[]],["Universal","Universal",[]],["Audiophile","Audiophile",[]]]],["Flare Capsule","Flare Capsule",[["Standard","Standard",[["Rose Gold","Rose Gold"],["Silver","Silver"],["Black","Black"]]],["Large","Large",[["Silver","Silver"],["Black","Black"]]],["Pocket","Pocket",[["Silver","Silver"],["Black","Black"]]]]],["Accessories","Accessories",[["Hard Case","Hard Case",[["Small","Small"],["Large","Large"]]],["Mesh Pouch","Mesh Pouch",[]],["Lanyard","Lanyard",[]],["earSHADE","earSHADE",[]],["Foamies","Foamies",[]],["T-Shirt","T-Shirt",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"43000080778","subcategory_id":"helpdesk_ticket_custom_field_cf_model_892119_43000080778","item_id":"helpdesk_ticket_custom_field_cf_variant823584_892119_43000080778"}); //]]> </script> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_delivery_query_type_892119-label " for="helpdesk_ticket_cf_delivery_query_type_892119">Delivery Query Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" id="helpdesk_ticket_custom_field_cf_delivery_query_type_892119" name="helpdesk_ticket[custom_field][cf_delivery_query_type_892119]"><option value="">...</option> <option value="Track my order" data-id="43001143596">Track my order</option> <option value="Make changes to my delivery" data-id="43001143597">Make changes to my delivery</option> <option value="Delivery problem" data-id="43001143598">Delivery problem</option> <option value="General" data-id="43001143599">General</option></select> </div> </div>
CAPTCHA verification is required.
Search our
Knowledge base
or Browse articles